¾Æ¹Ý¶¼°¡ ÁØÁßÇü ¿ÕÁ¿¡ µî±ØÇß´Ù.
Çö´ëÀÚµ¿Â÷(ȸÀå Á¤¸ù±¸)´Â 7ÀÏ(È) ¿ÀÀü ¾çÀ絿 º»»ç¿¡¼ ¾Æ¹Ý¶¼°¡ Á¦À̵ðÆÄ¿ö(J.D.POWER)ÞäÀÇ ½ÅÂ÷Ç°ÁúÁ¶»ç(IQS, Initial Quality Study) ÁØÁßÇü ºÎ¹® 1À§¸¦ Â÷ÁöÇÑ °Í°ú °ü·Ã, °Ô¸® µôÃ÷(Gary Dilts) Á¦À̵ðÆÄ¿öÞä ÀÚµ¿Â÷ ´ã´ç ºÎ»çÀå, Å׸® ÄÚÅÒ(Terry Kortum) Á¦À̵ðÆÄ¿öÞä Ç°Áú´ã´ç À̻簡 Çѱ¹À» Á÷Á¢ ¹æ¹®ÇÑ °¡¿îµ¥ ½Ã»ó½ÄÀ» °¡Á³´Ù°í °°Àº ³¯ ¹àÇû´Ù.
Çö´ëÂ÷ÀÇ ‘¾Æ¹Ý¶¼(ÇöÁö¸í ¿¤¶õÆ®¶ó)’´Â ÁØÁßÇüÂ÷ ºÎ¹®¿¡¼ 80Á¡À» ȹµæÇÏ¸ç °æÀïÂ÷·®ÀÎ µµ¿äŸÀÇ ÇÁ¸®¿ì½º(83Á¡), ÄڷѶó(101Á¡), È¥´Ù ½Ãºò(91Á¡), Æø½º¹Ù°ÕÀÇ ºñƲ(105Á¡), Á¦Å¸(107Á¡)À» Á¦Ä¡°í 1À§¸¦ Â÷ÁöÇÏ¿´´Ù.
À̹ø Á¦À̵ðÆÄ¿öÞäÀÇ ½ÅÂ÷Ç°ÁúÁ¶»ç(IQS)´Â Áö³ÇØ 11¿ùºÎÅÍ ¿ÃÇØ 1¿ù±îÁö ¹Ì±¹¿¡¼ ÆÇ¸ÅµÈ Â÷·®À» ´ë»óÀ¸·Î, ±¸ÀÔ ÈÄ 3°³¿ùÀÌ Áö³ Â÷·®ÀÇ °í°´µé¿¡°Ô 228°³ Ç׸ñ¿¡ ´ëÇÑ ÃʱâÇ°Áú ¸¸Á·µµ¸¦ Á¶»ç, 100´ë´ç ºÒ¸¸°Ç¼öÀÇ Çü½ÄÀ¸·Î ³ªÅ¸³½ °ÍÀ¸·Î Á¡¼ö°¡ ³·À»¼ö·Ï ³ôÀº Ç°Áú¸¸Á·µµ¸¦ ³ªÅ¸³½´Ù.
À̳¯ ½Ã»ó½Ä¿¡´Â ¾ç½Â¼® Çö´ëÂ÷ ´ëÇ¥ÀÌ»ç »çÀå, ½ÅÁ¾¿î Çö´ë·±â¾ÆÂ÷ Ç°Áú/»ý»ê°³¹ß/»óÇ°ÃÑ°ý ´ã´ç»çÀå, °Ô¸® µôÃ÷(Gary Dilts) Á¦À̵ðÆÄ¿öÞä ºÎ»çÀå, Å׸® ÄÚÅÒ(Terry Kortum) Á¦À̵ðÆÄ¿öÞä ÀÌ»ç µîÀÌ Âü¼®Çß´Ù.
Çö´ëÂ÷´Â Áö³ 22ÀÏ(¹Ì±¹ ÇöÁö½Ã°¢) ¹ßÇ¥µÈ Á¦À̵ðÆÄ¿öÞäÀÇ ½ÅÂ÷Ç°ÁúÁ¶»ç¿¡¼ ÀϹݺ귣µå ºÎ¹® ¿ª´ë ÃÖ°íÁ¡¼öÀÎ 95Á¡À» ±â·ÏÇÏ¸ç µµ¿äŸ, È¥´Ù¸¦ Á¦Ä¡°í ÀϹݺ귣µå 1À§¸¦ ±â·ÏÇÏ¿´À¸¸ç, ‘¾Æ¹Ý¶¼’°¡ ÁØÁßÇü Â÷±Þ 1À§, ‘Á¦³×½Ã½º’°¡ »õ·Î Á¶»ç´ë»óÀÌ µÈ 2009³â ½ÅÂ÷ ¹× °³Á¶Â÷ Áß 1À§ÀÇ ¼ºÀûÀ» ¿Ã¸®´Â µî, ÃÖ°íÀÇ Ç°Áú °æÀï·ÂÀ» º¸¿©ÁØ ¹Ù ÀÖ´Ù.
½Ã»ó½ÄÀ» À§ÇØ Çѱ¹À» ¹æ¹®ÇÑ Á¦À̵ðÆÄ¿öÞäÀÇ °Ô¸® µôÃ÷ (Gary Dilts) ºÎ»çÀåÀº ½Ã»ó½Ä¿¡¼ “¾Æ¹Ý¶¼°¡ 1À§¸¦ ´Þ¼ºÇÑ °ÍÀ» ÃàÇÏÇÑ´Ù”¸ç, "Çö´ëÂ÷´Â ÃÖ°í Ç°ÁúÀÇ Â÷·®À» »ý»êÇϱâ À§ÇÏ¿© ÃÖ°í°æ¿µÀÚ ÀÌÇÏ »ç³» Àü ºÎ¹®ÀÌ °í°´ÀÇ ¸ñ¼Ò¸®(VOC: Voice Of Customer)¿¡ öÀúÈ÷ ±Í¸¦ ±â¿ïÀÌ´Â ÀåÁ¡À» °¡Áö°í ÀÖ°í À̸¦ ÅëÇØ ÀÌ¹Ì ÃÖ°í Ç°ÁúÀÇ ±â¾÷À¸·Î ¼ºÀåÇß´Ù”°í Æò°¡Çß´Ù.
¶ÇÇÑ, °Ô¸® µôÃ÷ ºÎ»çÀåÀº “°í±ÞÂ÷ Á¦³×½Ã½º°¡ 2009³â ½ÅÂ÷ ¹× °³Á¶Â÷ Áß 1À§ÀÇ ¼ºÀûÀ» °ÅµÐ °ÍÀº À̹ø¿¡ 1À§¸¦ Â÷ÁöÇÑ ¾Æ¹Ý¶¼¿Í °°Àº ¼ÒÇüÂ÷¿¡¼ Á¦³×½Ã½º¿¡ À̸£´Â ´ëÇüÂ÷¿¡ À̸£±â±îÁö ÃÖ°íÀÇ Ç°Áú°æÀï·ÂÀ» È®º¸ÇßÀ½À» º¸¿©ÁØ´Ù”°í µ¡ºÙ¿´´Ù.
Çö´ëÂ÷ °ü°èÀÚ´Â ½Ã»ó½Ä Á÷ÈÄ “¹Ì±¹ µîÁö¿¡¼ Ç°Áú¿¡ ´ëÇÑ È£ÆòÀ» ¾÷°í Çö´ëÂ÷¿¡ ´ëÇÑ ºê·£µå À̹ÌÁö°¡ Á¡Â÷ Çâ»óµÇ´Â °ÍÀº »ó´çÈ÷ °í¹«ÀûÀÎ ÀÏ”À̶ó¸ç, “À̹ø ¼ö»óÀ» °è±â·Î ¾ÕÀ¸·Îµµ Áö¼ÓÀûÀÎ Ç°Áú°³¼±À» ÅëÇØ °í°´ÀÇ ½Å·Ú¸¦ ´õ¿í °ø°íÈ÷ ÇÏ°í, ¹Ì±¹»Ó¸¸ ¾Æ´Ï¶ó Àü¼¼°èÀûÀÎ °í°´¸¸Á· È°µ¿À» ÅëÇØ ÁøÁ¤ÇÑ ±Û·Î¹ú ÃÊÀÏ·ù ±â¾÷À¸·Î ¼ºÀåÇÏ°Ú´Ù”°í Æ÷ºÎ¸¦ ¹àÇû´Ù.
ÇÑÆí, Áö³´Þ 22ÀÏ Á¶»ç °á°ú ¹ßÇ¥ ÀÌÈÄ ¸¹Àº ÇØ¿Ü ¾ð·Ð»ç¿¡¼ Çö´ëÂ÷ÀÇ ¾àÁø¿¡ ´ëÇØ Å« °ü½ÉÀ» º¸¿´´Ù.
Æ÷ºê½º(Forbes)¿¡¼´Â À̹ø °á°ú¸¦ µÎ°í “¿ÃÇØ´Â Çö´ëÂ÷ÀÇ ÇØ(Year of The Hyundai)”¶ó°í Á¦¸ñÀ» ´Þ¾Ò°í, ÆÄÀ̳½¼ÈŸÀÓÁî(Financial Times)´Â “Á¦À̵ðÆÄ¿öÞä ¼øÀ§¿¡¼ µµ¿äŸ, È¥´Ù¸¦ Á¦Ä¡´Â µî Çö´ëÂ÷ÀÇ Ç°Áú Çâ»óÀÌ ´«±æÀ» ²ö´Ù(Higher-quality Hyundai races past rivals in JD Power rankings)”°í ÀüÇß´Ù.
·ÎÀÌÅÍÅë½Å(Reuters)Àº “ÃÖ°í±Þ ¼¼´Ü Á¦³×½Ã½º·Î ź·ÂÀ» ¹ÞÀº(Boosted by a strong reception for its high-end Genesis sedan) Çö´ëÂ÷°¡ µµ¿äŸ¿Í È¥´Ù¸¦ ´©¸£°í ÀÏ¹Ý ºê·£µå¿¡¼ 1À§, Àüüºê·£µå¿¡¼´Â 4À§¸¦ Â÷ÁöÇß´Ù”°í ½èÀ¸¸ç, µðÆ®·ÎÀÌÆ®´º½º(The Detroit News)´Â “Çö´ëÂ÷´Â ¿ì¼öÇÑ Ç°Áú·Î ´Ù¸¥ ÀÚµ¿Â÷¾÷ü¸¦ ³î¶ó°Ô Çß´Ù(Hyundai may have surprised many carmakers its standing as the highest ranked nonpremium brand)”°í º¸µµÇß´Ù.
USAÅõµ¥À̵µ “Çö´ëÂ÷´Â Ç°ÁúÀ» ³ôÀ̱â À§ÇØ 10³âÀ» ³ë·ÂÇØ¿Ô´Ù(working to raise its quality image for more than 10 years)”¸ç °¨ÅºÀ» ¾Æ³¢Áö ¾Ê¾Ò´Ù.
ÀÌ ³¯ Çà»ç¿¡ Âü¼®ÇÑ Çö´ëÂ÷ ¹Ì±¹ÆǸŹýÀÎ °ü°èÀÚ´Â “°ú°Å ½ÅÂ÷Ç°ÁúÁ¶»ç¿¡¼ Çؿܾð·ÐµéÀº Çö´ëÂ÷ÀÇ ¼±Àü¿¡ ´ëÇØ ³î¶ó¸é¼µµ ȸÀÇÀûÀÎ ½Ã°¢À» º¸¿´Áö¸¸, ÀÌÁ¦ ±×µéÀº ´õ ÀÌ»ó Çö´ëÂ÷°¡ µµ¿äŸ³ª È¥´Ù¸¦ ÀÌ±ä °Í¿¡ ´ëÇØ ³î¶óÁö ¾Ê´Â´Ù(no longer surprising to the media that Hyundai beat Toyota and Honda)”°í ÀüÇß´Ù.
Á¦À̵ðÆÄ¿öÞä´Â 1968³âµµ¿¡ ¼³¸³µÈ ÀÌ·¡, ¼ÒºñÀÚ ¸¸Á·µµ, Ç°Áú, ¼ÒºñÀÚ Çൿ µî¿¡ ´ëÇÑ Á¶»ç¸¦ ¼öÇàÇØ ¿Â ¼¼°èÀûÀÎ ¸¶ÄÉÆà Á¶»ç¾÷ü·Î, °¢ Á¶»ç °á°ú´Â ÀÚµ¿Â÷ ºÐ¾ß¸¦ ºñ·ÔÇÑ ¼ÒºñÀç Àü ºÎ¹®¿¡¼ ¼ÒºñÀÚÀÇ ±¸¸Å¿¡ Å« ¿µÇâÀ» ¹ÌÄ¡°í ÀÖ´Ù.